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Keywords: Inter-organizational
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2015) 21 (5): 1140–1161.
Published: 07 September 2015
...Rita Lavikka; Riitta Smeds; Miia Jaatinen Purpose – The purpose of this paper is to discover a three-step process for building contextual ambidexterity into inter-organizational IT-enabled service processes through developmental interventions. Design/methodology/approach – A longitudinal...
