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Keywords: Internal and relational capabilities
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Journal Articles
Determining the core activities in the order fulfillment process: an empirical application
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2014) 20 (1): 2–24.
Published: 28 January 2014
...Tomas F. Espino-Rodríguez; Manuel Rodríguez-Díaz Purpose – This work examines the relationship between internal and relational capabilities and the creation of value to the end consumer in the case of the process of receipt, manufacture, and delivery of orders within the supply chain. This work...
