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Keywords: Internal service
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2021) 27 (2): 459–485.
Published: 07 January 2021
... service design tools and concepts in (re)designing internal services, such as HRM, could improve perception of quality in organizational services, which in turn may lead to several important benefits for organizations, particularly in terms of HRM as per the context of this study. Originality/value...
