... and service quality management. Considering this, current research investigates how the successful implementation of Internet of Things (IoT) technologies within organizational operations influences service quality dimensions of reliability, efficiency and fulfillment through quality management practices...

...Patricia Bazan; Elsa Estevez Purpose The objective of the work is to analyze the impact of the Internet of Things (IoT) concepts and associated technologies in the framework of organizations and the management of their processes and how event orientation, as well as the structure of said business...

...Professor Manlio Del Giudice; Eduardo de Senzi Zancul; Silvia M. Takey; Ana Paula Bezerra Barquet; Leonardo Heiji Kuwabara; Paulo A. Cauchick Miguel; Henrique Rozenfeld Purpose – The purpose of this paper is to propose a method for adopting an Internet of Things (IoT) enabled product-service...

...Professor Manlio Del Giudice; Andrea Caputo; Giacomo Marzi; Massimiliano Matteo Pellegrini Purpose – The purpose of this paper is to contribute and enrich the scientific debate about the phenomenon called the Internet of Things (IoT) from a managerial perspective. Through the lenses of management...