... and competitive positioning of the offerings (Chen and Popovich, 2003, p. 682). © Emerald Group Publishing Limited 2013 Customer satisfaction Customer retention Customer value Customer relationship management Brand loyalty Telecommunication services Mobile technology Iran...

... is the business process, so the case study is an appropriate research method. Business process improvement Knowledge management Knowledge‐intensive business process Knowledge management processes Process management Iran Business process management (BPM) is a systematic and structured approach...

... al., 2008 ; Gattiker and Goodhue, 2005 ; Ifinedo, 2008 ; Nah et al., 2007), and overall satisfaction with the ERP system (Bradford and Florin, 2003 ; Calisir and Calisir, 2004 ; Gable et al., 2008 ; Peslak, 2006). Iran Business process re‐engineering Project...

... in Figure 3 . Payam Hanafizadeh can be contacted at: hanafizadeh@gmail.com © Emerald Group Publishing Limited 2009 Organizational processes Corporate strategy Balanced scorecard Iran Investment companies (ICs) are financial brokers who sell stocks to people and invest their profits...

... at: info@abdolvand.com © Emerald Group Publishing Limited 2008 Business process reengineering Critical success factors Assessment Organizational change Iran Since the 1990s, organizations have been focusing on the development of more flexible, coordinative, team‐ and communication...