... Telecommunication services Mobile technology Iran Thus, drawing on Wang's model the current study examines the relationship between customers' value of Telecommunication Company in Khorasan‐e‐Razavi and CRM performance. Figure 1 demonstrates an overall framework of customer value and CRM that can...

... Business process improvement Knowledge management Knowledge‐intensive business process Knowledge management processes Process management Iran Business process management (BPM) is a systematic and structured approach for analyzing, improving, controlling and managing of manufacturing, marketing...

... to the occurrence of problems and identify ways to overcome them. Iran Business process re‐engineering Project management Team working Team composition Team competence Developing countries H3. Business processes reengineering is positively related to ERP implementation success...

... studies. For instance, Industrial Development Investment Company of Iran has considered a measurement criterion for effective branding system in customer perspective and, in consequence, the brand licensing is put in customer perspective. The summary of this study is shown in Table I...

... Assessment Organizational change Iran Since the 1990s, organizations have been focusing on the development of more flexible, coordinative, team‐ and communication‐based capabilities (Al‐Mashari et al., 2001 ; Attaran, 2003 ; Terziovski et al., 2003). Owing to this fact, most...