...Markus Helfert Purpose The purpose of this paper is to outline a framework for analyzing healthcare process management projects. By using this framework, it seeks to analyze a system implementation in Ireland. The system aims to standardize healthcare human resource and payroll for the Irish...

... is better positioned to expand the use e‐commerce technology in the public sector. The Venkatraman model of IT‐enabled change is used in order to investigate the extent to which BPR was instrumental in the movement to e‐government in Ireland. A case study is presented detailing how the Irish Government's e...