...Marcus Grum; Norbert Gronau Purpose With shorter product cycles and a growing number of knowledge-intensive business processes, time consumption is a highly relevant target factor in measuring the performance of contemporary business processes. This research aims to extend prior research...

... ensuring the effectiveness of the planned tasks. A systemic analysis of relationships between the QM principles and the categories of Deming’s system of profound knowledge was carried out. Some factors referred to in the principles have been distinguished. The conditions necessary to achieve their positive...

... the model and to develop prototypes. Practical implications – The paper includes implications for the improvement of business process modelling in team-based and knowledge-centric organizations, which strive for an optimization of collaboration management. Originality/value – This work...