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Keywords: Knowledge‐based organizations
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2003) 9 (3): 317–336.
Published: 01 June 2003
... knowledge acquisition from customers is not feasible in reality. Therefore, IT such as the Internet homepage and e‐mail is very effective in gathering and utilizing customers’ needs. Knowledge management Knowledge‐based organizations Information technology It is self‐evident that knowledge...
