... Internal digitalization more strongly enhances green innovation performance through knowledge utilization. In contrast, external digitalization supports knowledge acquisition but does not improve performance unless the knowledge is effectively utilized. Additionally, market turbulence and manager support...

...) in organizations. Design/methodology/approach An online survey of 378 employees and managers, representing a diverse range of sociodemographic and occupational backgrounds, evaluated the perceived usefulness of AI in key KMPs: knowledge acquisition, documentation, sharing and application. It also evaluated...