...@aub.edu.lb © Emerald Group Publishing Limited 2016 Decision making Knowledge-based systems Collaboration Knowledge mapping RQ1. How can organizations integrate their internal knowledge with that available in online communities? This paper is organized as follows. We begin...

... themselves. Workflow, considered as a core component of process management, is to define and administer business processes automatically. A knowledge map is a representation tool to visualize knowledge sources and relationships among knowledge artifacts. Noting the crucial needs to integrate process...