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Keywords: Lean service
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2019) 25 (7): 1802–1821.
Published: 18 December 2018
...Fatih Cavdur; Betul Yagmahan; Ece Oguzcan; Nazli Arslan; Nurbanu Sahan Purpose The purpose of this paper is to present a methodology for using simulation models together with value stream mapping (VSM) for designing lean service systems and illustrate it with a case study. Design/methodology...
