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Keywords: Less-structured business processes
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Journal Articles
Advancing practice through design-science research: a tool for innovating less-structured business processes
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2026) 32 (4): 1325–1351.
Published: 30 June 2025
...Joklan Imelda Camelia Goni; Amy Van Looy Purpose Organizations face diverse challenges in navigating their less-structured business processes (LSBPs). These LSBPs are characterized by an unpredictable and often knowledge-intensive nature, unlike structured processes that have standardized actions...
Includes: Supplementary data
Journal Articles
Process innovation capability in less-structured business processes: a systematic literature review
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2022) 28 (3): 557–584.
Published: 12 April 2022
... broad and does not consistently reflect today's reality that is becoming increasingly complicated and knowledge-intensive, leading to more organizational needs for supporting less-structured business processes (LSBP). Design/methodology/approach Based on a systematic literature review (SLR...
