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Keywords: Longitudinal case study
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Journal Articles
Business Process Management Journal (2020) 26 (2): 373–404.
Published: 17 December 2019
... implications Lessons are learned regarding critical practices related to advancement in BPO. A strategy-building process based on eight design propositions is suggested to define the pre-conditions for BPO in an organization. Originality/value This is the first longitudinal case study to provide...

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