... the mutual relation between the CAS features which constitute an organizational framework. These CAS features have been categorized by conducting MICMAC analysis. Findings This study proposes a framework that identifies CAS features as the enabler of resilient maritime business organizations. The CAS...

... (ISM) Decision making trial and evaluation laboratory (DEMATEL) MICMAC analysis Service supply chain (SSC) The growing importance of services in the economy of many countries can be estimated by the contribution of the service sector in the GDP of these countries (Thakur and Anbanandam, 2016...