Keywords: Malaysia
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Business Process Management Journal (2013) 19 (3): 431–458.
Published: 31 May 2013
... of potentially relevant factors within each of these three elements (Russell et al., 2004). Figure 1 shows the adoption model for this study. In Malaysia, the IT market is expected to increase from USD 1.2 billion in 2007 to USD 2 billion in 2012, with a compound annual growth rate of 11.1...
Journal Articles
Journal Articles
Business Process Management Journal (2011) 17 (1): 67–81.
Published: 08 February 2011
... Emerald Group Publishing Limited 2011 SERVQUAL Postgraduates Higher education Malaysia Service quality has become a requirement for all successful firms and organizations to remain competitive (Gronroos, 1988). Many researchers have emphasized the importance of quality improvement...
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