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Keywords: Managerial tool
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2017) 23 (6): 1216–1244.
Published: 06 November 2017
.... Design/methodology/approach The theoretical framework is built after a thorough review of OI literature. The managerial tool is developed from the theoretical framework, constructing indicators that can be easily generated by processing data within information systems of companies. Findings...
