...Marek Szelągowski; Piotr Sliż Purpose The aim of this article is to develop an efficient method for the assessment of business process management (BPM) maturity, which identifies the present maturity level in the organization, as well as integrates itself with the methodology of implementing BPM...

... characteristics of KIBPs and how they differ from non‐knowledge intensive business processes (non‐KIBP), also to question how organizations are using business process management (BPM) to manage and improve KIBPs. The differences in maturity and effectiveness of both types of processes are also evaluated...