... attention both in research and practice. This article develops a measurement instrument to operationalize the principles and to support organizations in measuring the degree to which they incorporate the principles in their BPM approach, that way advancing their BPM capabilities. Design/methodology...

... was followed to systematically develop and validate the measurement instrument involving international academics and practitioners across four continents. Different rounds were used for item identification, item selection, item revision, instrument preparation (pretest and pilot) and instrument application...

... organizational performance. BPR practitioners can also use the instrument to identify and nurture those competences that are critical to enhance BPR's value. Originality/value The development of the BPRCC model and its accompanying measurement instrument for the public sector context of a developing economy...