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Keywords: Medical
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2025) 31 (5): 1736–1762.
Published: 11 March 2025
...Andrea Sestino; Cristian Rizzo; Luís Irgang; Beáta Stehlíková Purpose The utilization of virtual agents, particularly chatbots, within healthcare and medical contexts is witnessing exponential growth owing to their capacity to provide comprehensive support to patients throughout their healthcare...
