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Keywords: Microfinance banks
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2024) 30 (6): 1895–1915.
Published: 25 June 2024
.../approach Drawing on a multi-source and multi-time-based survey, the data were collected from 37 supervisors and 270 employees in 80 branches of 11 microfinance banks. SmartPLS-4.1 was used to test the measurement and structural model. A total of 307 questionnaires were used for the data analysis...
