... extending throughout supply chains, some businesses are gaining competitive advantage by maximising the efficiency of their “global” supply chains or “virtual” organisations. A conceptual model of an integrated business process, derived from the case study, is presented, which highlights the importance...

... as a process that consists of several steps to satisfy customer requirements, should be redesigned to match them. This research intends to suggest a customer service rationalization method which consists of service process model, performance simulation, and contingent change guidelines. For the validation test...

...Denis R. Towill This paper describes a conceptual model of the process by which a “fad” makes the important transition to “paradigm”. It is a distinctive contribution to management theory whereby transferable principles are evaluated as a set of business paradigms. The heart of the transformation...

...) measurements and incentives; (3) organisational structure; (4) information technology; (5) shared values; (6) workforce skills; which for convenience we have again compressed into the four “depth” elements in the proposed BSE change model of Figure 2 , i.e. people; controls...

... the limitations of the existing BPR methodologies taking a holistic view of the organisation. In ARMA the modelling of the business environment is achieved with the use of three perspectives: the structural, behavioural and process. The use of these three perspectives provides insight to the relationship between...

...Lloyd J. Taylor, III This research studies the financial aspects of capital budgeting models in both the local and global perspectives. Since the development of the simple payback method, capital budgeting models have been employed as relative local measures of project evaluation. Because...

...Alan Harrison Describes the use of a meta‐level model to discover the core operations process, and how the boundaries around the business process were identified at an automotive manufacturer. Evidence was then collected both qualitatively and quantitatively for two models that shared the same...

...Angela Clarke; Stan Manton Describes a benchmarking tool to help organizations to be more effective in the way they manage change. The tool, a best practice model for change, links five key success factors with the change process ‐ commitment, social and cultural issues, communication, tools...

...Peter Kueng; Peter Kawalek The way in which business process models are typically deployed emphasizes their use in a high‐level design or the capture of an existing process. At these stages evaluation of the model takes place only in informal and rudimentary ways. The real evaluation effort begins...

... no impact on technology or quality. (Ernst & Young’s technical report 93.001[ 8 ] lists the major tools used by each methodology.) © MCB UP Limited 1995 Cost management Improvement Methodology Models Productivity management Quality Resource management TQM Don’t start...

... of this are that the subtlety of the questions can be described and explored and that the experience of taking part can be one in which there is inherent added value. It was not intended to create the definitive model for world‐class manufacturing. Many perfectly sound conceptual models already exist in the publications...