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Keywords: Multi-method
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2023) 29 (2): 578–596.
Published: 02 February 2023
...Laura Johanna Oberle Purpose This multi-method paper investigates the impact factors of process responsiveness, operationalized as process duration, in the bread-and-butter business of German banks, i.e. the private mortgage loan application evaluation process. The tested predictors refer...
