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Keywords: Municipal administration
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Journal Articles
Effectiveness of QFD in a municipal administration process
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2016) 22 (5): 979–992.
Published: 05 September 2016
...Madhav Sinha; Narda B. Ocampo Jimenez; Roberto Baeza Serrato Purpose – The purpose of this paper is to document the results of an implementation of the quality function deployment (QFD) tool in a process of a municipal administration involving: request for component support: family farming, urban...
