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Keywords: New and enhanced BPM capabilities
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2024) 30 (8): 120–143.
Published: 29 May 2024
.... Agile Process Improvement is the only new or enhanced BPM capability area in the Methods/IT area that is a necessary and also a sufficient condition for CXM maturity. Advanced Process Digitalisation was identified as neither a significant necessary nor a sufficient condition for CXM. Originality...
