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Keywords: Numerical model
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2013) 19 (1): 146–168.
Published: 01 February 2013
... their satisfaction. Design/methodology/approach The paper proposes a requirements engineering‐based approach for business process modelling to assist businesses maintain their performance in such an environment. The paper proposes a new numerical model to improve customer satisfaction in relation to delivery...
