Keywords: Operational excellence
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Journal Articles
Business Process Management Journal (2026) 32 (4): 1484–1509.
Published: 04 August 2025
... Adoption Lean Six sigma Operational excellence Organizations pursue continuous improvement (CI) and optimize processes to improve the quality of their products and/or services (Hietschold et al., 2014 ; Sanchez-Ruiz et al., 2022). CI is defined here as “an organized effort...
Journal Articles
Journal Articles
Business Process Management Journal (2024) 30 (7): 2283–2302.
Published: 15 July 2024
... (IPI) work training program offered for incarcerated individuals under the supervision of the Iowa Department of Corrections (IDOC). Design/methodology/approach The IPI developed an Operational Excellence (OpEx) apprenticeship program that has worked with approximately 800 incarcerated “associates...
Journal Articles

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