Keywords: Operators
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Journal Articles
Business Process Management Journal (2018) 24 (2): 589–608.
Published: 03 April 2018
... on an in-depth literature analysis. Literature supports that SCIs drive new BMs. An exploratory interview-based study with practitioners from German and Italian companies shed more light on the ways SCIs can contribute to the discovery of new BMs. Findings So-called operators can establish close links...

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