.... KT enables the creation of new knowledge, which changes recipient behaviour and ultimately improves organisational performance (Antony and Bhattacharyya, 2010 ; Ho, 2008 ; Zeb et al., 2021). In this context, the analysis of SMEs is aimed to determine the role of employees...

... and standardised methods on PIIs can reduce service delivery times and enhance organisational performance. Secondly, it demonstrates how adopting these dual methods offers a better chance of increasing organisational performance than using only a single method. Research limitations/implications Although...