...Prodromos D. Chatzoglou; Anastasios D. Diamantidis; Eftichia Vraimaki; Stergios K. Vranakis; Dimitrios A. Kourtidis Purpose The purpose of the paper is to examine and analyze the alignment between (information technology) IT, strategic orientation (SO) and organizational structure (OS...

... of and analyze how three Swedish organizations have worked with process management. Findings The studied organizations have introduced a process management structure into their functional organizational structure, including the introduction of new management positions such as process owners and process...

... Organizational structures Organizational change Brazil Business process management (BPM) became an important theme in the 1990s as companies strived to increase their productivity, improve their relationship with customers and reduce the time to launch new products and processes. Numerous studies dealt...

... centres Business process re‐engineering Organizational structures Simulation Call centers are responsible for many important customer‐related services, such as customer relations, help desks, bookings, survey and telemarketing. The global call center market was estimated at US $17 billion...