...Prodromos D. Chatzoglou; Anastasios D. Diamantidis; Eftichia Vraimaki; Stergios K. Vranakis; Dimitrios A. Kourtidis Purpose The purpose of the paper is to examine and analyze the alignment between (information technology) IT, strategic orientation (SO) and organizational structure (OS...

... of and analyze how three Swedish organizations have worked with process management. Findings The studied organizations have introduced a process management structure into their functional organizational structure, including the introduction of new management positions such as process owners and process...

... in the literature, such as the following: © Emerald Group Publishing Limited 2008 Business process re‐engineering Corporate strategy Strategic planning Organizational structures Organizational change Brazil Business process management (BPM) became an important theme in the 1990s...

... service by business products and each business unit managed its independent call center to provide service support hotlines to its customers, respectively. Such organizational structures were assumed to be an efficient way to provide effective training and development to each of the call center's...