... Emerald Group Publishing Limited 2016 Information systems Surveys ERP Organizations Gap analysis Literature The roots of enterprise resource planning (ERP) systems may go back to half a century ago. With the development of information technology (IT) and the demands of organizations...

... capital. Second, the study results also explain the productivity paradox because of the complexity of the hidden cost of process input and the distinctive capability of organizations in managing technology and complementary resources. Finally, the system view of process capital, from input through process...

... of the present work for business management resides in the identification of a practical approach which can be applied to organisations in order to ensure them systemicity and flexibility. © Emerald Group Publishing Limited 2013 Organizations Business process management Flexible organizations...

... to quantitative techniques as more useful to the organisation due to their greater ability to document benefits of process changes. Thus, we expect that perceived ease of use and usefulness can predict attitudes, intention and PM behaviour: H1a. Perceived usefulness of PM will positively influence...

...Karen Prior‐Smith; Mary Perrin Documents Hewlett‐Packard’s (HP’s) systematic approach to benchmarking, as an integral part of its total quality system. Describes the organization’s IMPACT project which was born out of corporate priorities to find specific ways and means of improving customer...