... to advance operational capabilities theory. We aim to solve a theoretical puzzle: can the sports car firm build sufficient operational capability through outsourcing, to deal with strategic turbulence being caused, by the need of the firm to adjust its organizational strategy to the electric mobility trend...

...Charles Ikerionwu; David Edgar; Edwin Gray Purpose The decision to operate BPO-IT organisational model by a business process outsourcing (BPO) service provider has far reaching benefits. The purpose of this paper is to develop a service provider’s BPO-IT framework that provides in-house...

...Bruna Omizzolo Lazzarotto; Miriam Borchardt; Giancarlo Pereira; Caroline Almeida Purpose – Outsourcing-based performance practices establish goals for supplier performance and compensation. The management of contracts based on performance is complex as is the alignment of long-term relationship...

...Daisy Mathur Jain; Reema Khurana Purpose The purpose of this paper is to study sustainability of the global business model of software outsourcing with perspective of Indian vendors. Design/methodology/approach In order to obtain results as per the stated purpose, the authors have done...

...Aruna Kumar Panda Purpose The aim of this paper is to extend a conceptual understanding of business process outsourcing (BPO) and its prevailing practices in the background of the post‐liberalized economic scenario of India. Efforts have also been made to discuss the major work verticals of Indian...

... --> Competences Continuous improvement Outsourcing Process management Article Type: 2010 Awards for Excellence From: Business Process Management Journal, Volume 16, Issue 6 Outstanding Paper Award for Business Process Management Journal Dynamic outsourcing through process...

...Reyes Gonzalez; Jose Gasco; Juan Llopis Purpose The widespread growth of information systems (IS) outsourcing on an international scale contrasts sharply with the somewhat limited development of this practice in Spain. The purpose of this paper is to deal with the situation of IS outsourcing...

...E. Mahmoodzadeh; Sh. Jalalinia; F. Nekui Yazdi Purpose Nowadays, outsourcing has proved to be an enterprise management strategy in the face of globalization and growing competition. The decision to outsource a business process for any organization has far‐reaching consequences and risks...

...K.B.C. Saxena; Sangeeta S. Bharadwaj Purpose The purpose of this paper is to discuss business processes as building‐blocks of organisational capabilities and outsourcing of business processes as a viable management approach to building strategic organisational capabilities. Design/methodology...

... organisations are committing a large amount of resources. Such challenges make it difficult for some companies to invest in ICT, resulting in a need to re‐think their business models. One such approach which has proved popular over the last few years is to outsource ICT. However, not all ICT outsourcing...

...Lifang Wu; Daewoo Park Purpose The purpose of this paper is to introduce a dynamic outsourcing framework for making and implementing process outsourcing decisions in a rapidly changing environment. Design/methodology/approach The theoretical framework incorporates three major concepts...

... 2009 Offshore investments Outsourcing Globalization Services Service industries Rapidly advancing technologies, increasing globalization, shifting demographics and greater regulatory oversight are combining to create fundamental shifts in business environment – leading to new...

...Gyeung‐Min Kim Purpose The purpose of this paper is first, to investigate the effective governance structure in early stage of offshore business process outsourcing (BPO), especially in the case where service provider's language is different from client's language, and second, to explore some...

...Ravi Foogooa Purpose The purpose of this paper is to study the different facets of the strategic perspective of information systems (IS) outsourcing, compare strategic IS outsourcing with traditional IS outsourcing and identify research opportunities. Design/methodology/approach This paper...

...Rakesh Agarwal; Nonika Bajaj Purpose The decision to manage an outsourced project is easy but to provide client satisfaction is a difficult process. Outsourcing has been broadly accepted due to the extensive and useful business need they provide, even in those situations where the planning...

...M. Razvi Doomun Purpose Information security is an integral part of all outsourcing activities and it is important for both the outsourcing company and the vendor to reach agreement as regards what type and what level of information security will be provided by the vendor in relation...

...Penelope Sue Greenberg; Ralph H. Greenberg; Yvonne Lederer Antonucci Purpose Business process outsourcing (BPO) has become so prevalent that a new term, the extended enterprise, has arisen to describe this approach to structuring an organization. The purpose of this paper is to integrate...

...Ilyas R. Mohammed; Ravi Shankar; D.K. Banwet Purpose The purpose of this paper is to study the characteristics of flexible, agile and lean supply chains and establish, by factor analysis, that outsourcing can be a key intervention achieving the triple objective of flexibility, agility and leanness...

...Bhimrao Ghodeswar; Janardan Vaidyanathan Purpose This paper sets out to review the different types of outsourcing, its drivers and process, and to identify world‐class capabilities that host organisations can leverage. Design/methodology/approach This paper is primarily based on a review...

...Gyeung‐Min Kim; Hyun Jung Won Purpose The goal of this research is first to investigate the outsourcing needs of small and medium enterprises (SMEs) in each of the following HR sub‐processes: recruiting, training, HR administration, payroll, and benefit processes. Then, the outsourcing needs...