... methodology in BPC research. © Emerald Group Publishing Limited 2016 PLS Case survey methodology BPC performance Business process change Emergent risk Despite the considerable experience gained over the last two decades, managing risks induced by improving business processes is still...

... methods PLS Capabilities Process management Business process change Resource-based theory Case survey methodology Business process change (BPC) [1] has been on the agenda of organizations for decades (Hammer and Champy, 1993). The latest Gartner surveys show that improving business process...