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Keywords: Parcel delivery industry
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2021) 27 (1): 328–345.
Published: 06 October 2020
...Cristiano Ghiringhelli; Francesco Virili Purpose Implementing automatic sorting operations in the parcel delivery industry can dramatically improve both capacity and service quality but demands radical and complex organizational change. The present in-depth grounded theory study examined a change...
