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Keywords: Patient flow
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Journal Articles
Design principles for patient flow improvement in care pathways: a paradox theory perspective
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2024) 30 (7): 2516–2540.
Published: 19 July 2024
...Logan Reed Vallandingham; Luitzen De Boer; Heidi Carin Dreyer Purpose The patient flow performance achievable by care pathways is constrained by competing flow and resource efficiency, which can negatively impact improvements. This paper probes the divergence between resource and flow efficiency...
Journal Articles
Enhancing patient flow in emergency department (ED) using lean strategies–an integrated voice of customer and voice of process perspective
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2021) 27 (1): 75–105.
Published: 24 July 2020
...Ali Alowad; Premaratne Samaranayake; Kazi Ahsan; Hisham Alidrisi; Azharul Karim Purpose The purpose of this paper is to systematically investigate the patient flow and waiting time problems in hospital emergency departments (EDs) from an integrated voice of customer (VOC) and voice of process (VOP...
