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Keywords: Patient orientation
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Journal Articles
Process maturity and patient orientation in times of a health system reform
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2022) 28 (1): 258–272.
Published: 30 November 2021
...Yevgen Bogodistov; Jürgen Moormann; Rainer Sibbel; Oleksandr P. Krupskyi; Olena Hromtseva Purpose This study investigates the impact of the degree of process maturity on the degree of patient orientation in the context of radical process changes. The study is based on a sample of healthcare...
