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Keywords: Performance
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Journal Articles
Unlocking the power of supply chain innovativeness: a meta-analysis of performance drivers across national, industry and firm contexts
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal 1–23.
Published: 10 March 2026
...Xin Ning; Tong Liu; Yan Liu Purpose Despite a prevailing yet fragmented consensus on the importance of supply chain innovativeness ( SCI ), the SCI-performance correlation and causation remain unclear. Our research resolves these contradictions by investigating the multi-dimensional SCI...
Includes: Supplementary data
Journal Articles
AI-driven HR transformation in Chinese automotive industry: strategies and implications
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2026) 32 (1): 30–50.
Published: 14 February 2025
... out in person, enabling an in-depth investigation of their experiences and perspectives. The duration of each interview ranged from 30 to 40 minutes. Findings The study explored three main themes: employee acceptability, career growth and performance, using system thinking theory. The findings...
Journal Articles
A holistic empirical approach to marketing activities and performance interaction in banking industry: the mediating role of customer-based brand equity
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2025) 31 (2): 708–735.
Published: 13 September 2024
...Cagla Burcin Akdogan; Nimet Uray; Burc Ulengin; Meltem Kiygi-Calli Purpose This paper aims to examine the direct impacts of marketing resources and marketing activities on several business performance indicators in the banking industry and the indirect effects through customer-based brand equity...
Journal Articles
A model of barriers, drivers, government responses, recovery expectations and expected future changes in SME performance: digitalisation as a moderator
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2024) 30 (3): 699–725.
Published: 09 May 2024
...Mohammed Iqbal Al-Ajlouni; Rawa Hijazi; Sahem Nawafleh Purpose The aim of this paper is to examine a model that combines barriers, drivers, government responses, recovery expectations, expected future changes in performance and the extent of digitalisation as a moderator in SMEs. Design...
Journal Articles
Does blockchain adoption engender environmental sustainability? The mediating role of customer integration
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2024) 30 (2): 558–585.
Published: 22 March 2024
... a systematic literature review of 51 articles, (16) from 2022, (17) from 2021, (10) 2020, (5) 2019, (2) 2018 and (1) from 2017 on blockchain technology (BCT), environmental supply chain performance (ESCP) and customer integration. Findings Three main propositions are formulated and demonstrated using...
Journal Articles
Linking extra-industry network and organization–stakeholder relationships to SMEs performance through absorptive capacity: interaction effect of outsourcing big data analytics
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2024) 30 (2): 411–434.
Published: 24 November 2023
... explored indirect effects of EIN and OSR on performance through ACAP among small- and medium-sized enterprises (SMEs) in Oman by considering the moderating role of big data analytics (BDA) outsourcing. Design/methodology/approach This study utilized quantitative method through survey questionnaire...
Journal Articles
Does knowledge collecting and donating enhance a bank's salesperson performance?
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2024) 30 (1): 183–198.
Published: 17 November 2023
...Halimin Herjanto; Muslim Amin; Cut Erika Fatimah Purpose This study investigates the role of knowledge collecting and donating in enhancing relationship proneness and intimacy and improving a bank's salesperson satisfaction and performance. Design/methodology/approach Using the snowball...
Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2023) 29 (8): 75–100.
Published: 08 March 2023
...Rianne Appel-Meulenbroek; Vitalija Danivska Purpose Business case (BC) analyses are performed in many different business fields, to create a report on the feasibility and competitive advantage of an intervention within an existing organisation to secure commitment from management to invest...
Journal Articles
Corporate governance and business performance of hotels in Western Australia: analysis of market orientation as a mediator
Available to PurchaseSoheil Kazemian, Hadrian Geri Djajadikerta, Terri Trireksani, Zuraidah Mohd-Sanusi, Md. Mahmudul Alam
Journal:
Business Process Management Journal
Business Process Management Journal (2022) 28 (3): 585–605.
Published: 06 April 2022
...Soheil Kazemian; Hadrian Geri Djajadikerta; Terri Trireksani; Zuraidah Mohd-Sanusi; Md. Mahmudul Alam Purpose This study examines whether corporate governance enhances the financial and social business performance of three-to five-star hotels in Western Australia (WA) through the three dimensions...
Journal Articles
The competing value framework model of organizational culture, innovation and performance
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Journal:
Business Process Management Journal
Business Process Management Journal (2021) 27 (2): 658–683.
Published: 17 February 2021
... on the values made by the culture of the organization. The adhocracy culture is considered to be statistically suitable for the prediction of performance and enhancement of innovation in the organization. Based on the above findings, it may be deduced that innovation mediated the relationship between some...
Journal Articles
Absorptive capacity as a confounder of the process of supply chain integration
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2019) 25 (7): 1587–1611.
Published: 06 March 2019
...Jorge Tarifa-Fernández; Jerónimo de-Burgos-Jimenez; José Cespedes-Lorente Purpose The purpose of this paper is to explore and advance on existing knowledge regarding supply chain integration (SCI) and absorptive capacity (AC). On the one hand, new elements, such as high-performance human resource...
Journal Articles
Patenting or not? The dilemma of academic spin-off founders
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Journal:
Business Process Management Journal
Business Process Management Journal (2019) 25 (1): 84–103.
Published: 09 July 2018
...Salvatore Ferri; Raffaele Fiorentino; Adele Parmentola; Alessandro Sapio Purpose The purpose of this paper is to analyze the impact of patenting on the performance of academic spin-off firms (ASOs) in the post-creation stage. Specifically, our study analyses how the combination of knowledge...
Journal Articles
The indirect effects of performance measurement system and organizational ambidexterity on performance
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2018) 24 (5): 1176–1199.
Published: 27 June 2018
...Elizandra Severgnini; Valter Afonso Vieira; Edwin Vladimir Cardoza Galdamez Purpose Performance measurement systems (PMSs) have long been used for monitoring and improving administrative performance. In parallel, organizational ambidexterity refers to firms that manage different organizational...
Journal Articles
BPM governance: a literature analysis of performance evaluation
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2017) 23 (1): 71–86.
Published: 03 February 2017
...Leonardo Ensslin; Sandra Rolim Ensslin; Ademar Dutra; Nei Antônio Nunes; Cassiano Reis Purpose The purpose of this paper is to collect data and select a bibliographic portfolio (BP) of the literature on the performance evaluation of business process management (BPM) governance, in order...
Journal Articles
Values, motivation, commitment, performance and rewards: analysis model
Available to PurchaseMarcela Lage Monteiro de Castro, Mário Teixeira Reis Neto, Cláudia Aparecida Avelar Ferreira, Jorge Filipe da Silva Gomes
Journal:
Business Process Management Journal
Business Process Management Journal (2016) 22 (6): 1139–1169.
Published: 07 November 2016
...Marcela Lage Monteiro de Castro; Mário Teixeira Reis Neto; Cláudia Aparecida Avelar Ferreira; Jorge Filipe da Silva Gomes Purpose The purpose of this paper is to investigate how construct values, motivation, commitment, performance and reward are associated with professionals from different...
Journal Articles
A method for evaluating business models implementation process
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2016) 22 (4): 712–735.
Published: 04 July 2016
..., and is able to help in its development. Design/methodology/approach – The proposed method (roadmap for implementation of business models – RIBM) is composed of nine steps, and seven initials conditions (limitations). Such conditions reduce its complexity (e.g. performance management system is defined...
Journal Articles
Strategic orientation and information technological turbulence: Contingency perspective in SMEs
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2016) 22 (2): 368–382.
Published: 04 April 2016
... by proposing the technological turbulence (TT) as a primary contingency factor focussing on strategic orientation (SO) as main determinant of firm performance (FP). The purpose of this paper is to provide considerable suggestion on how to match SO with various level of TT. Design/methodology/approach...
Journal Articles
Combining modelling and simulation approaches: How to measure performance of business processes
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2016) 22 (1): 56–74.
Published: 05 February 2016
...Stefania Bisogno; Armando Calabrese; Massimo Gastaldi; Nathan Levialdi Ghiron Purpose – The purpose of this paper is to provide a method for analysing and improving the operational performance of business processes (BPs). Design/methodology/approach – The method employs two standards...
Journal Articles
A modified innovation model for e-trading systems in South Korean businesses
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2015) 21 (6): 1319–1336.
Published: 02 November 2015
...Ka Young Oh; Lorraine Warren Purpose – The purpose of this paper is to explore the adoption, use, and performance of e-trade systems in South Korean businesses. Design/methodology/approach – The authors developed a modified Technology Acceptance Model extended through resourced-based view...
Journal Articles
Marriage for better or for worse? Towards an analytical framework to manage post-merger integration process
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2015) 21 (4): 857–887.
Published: 06 July 2015
..., speed and performance from top management. A hands-on leadership style, vision-led thinking, a bias for action, involvement of the entire staff, continuous focus on customers, open and honest communication with employees are critical to success. Practical implications – The motive for a merger has...
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