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Keywords: Performance measurement system
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2013) 19 (3): 535–574.
Published: 31 May 2013
...Kwee Keong Choong Purpose The purpose of this paper is to identify the fundamentals of a performance measurement system (PMS), in order to ascertain if they satisfy the measurement requirements of business process management (BPM) by means of a systematic review of the literature. Design...
