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Keywords: Personnel administration
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Journal Articles
Open process innovation: The impact of personnel resource scarcity on the involvement of customers and consultants in public sector BPM
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2010) 16 (3): 377–393.
Published: 08 June 2010
... Governance Public sector Personnel administration External actors play an increasingly important role in public sector reforms. Various approaches seek to modernize, improve or restructure public administrations, be it practices in context of new public management (Pollitt and Bouckaert, 2004...
