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Keywords: Postgraduates
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Journal Articles
SERVQUAL in Malaysian universities: perspectives of international students
Available to Purchase
Journal:
Business Process Management Journal
Business Process Management Journal (2011) 17 (1): 67–81.
Published: 08 February 2011
...Ahmadreza Shekarchizadeh; Amran Rasli; Huam Hon‐Tat Purpose The purpose of this paper is to assess the service quality perceptions and expectations of international postgraduate students studying in selected Malaysian universities. Design/methodology/approach A gap analysis based on a modified...
