...Mayara Cassiano Arantes; Silvio Francisco dos Santos; Victor Gomes Simão Purpose The objective of this article is to identify through a literature study which factors determine the success of process automation in management systems. Design/methodology/approach A systematic approach is applied...

...Filipa Santos; Rúben Pereira; José Braga Vasconcelos Purpose Robotic process automation (RPA) seeks to automate business processes, using software robots that interact with systems through their user interface, improving efficiency and reducing costs. However, some critical steps...