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Keywords: Process capabilities
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2023) 29 (2): 578–596.
Published: 02 February 2023
... to the superior question of strategic fit. Multi-method Business process management Responsiveness Process capabilities Documentation Automation In today's fast-moving world, customer expectations become more time-sensitive. Responsiveness is one of the most important service quality dimensions...
