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Keywords: Process capital
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Journal Articles
Journal:
Business Process Management Journal
Business Process Management Journal (2013) 19 (4): 662–679.
Published: 19 July 2013
...Shari S.C. Shang; Ya‐Ling Wu Purpose The purpose of this paper is to seek effective measurement methods that reflect the real value of process capital. Design/methodology/approach From a system model perspective, the authors refined the existing knowledge of process measurement...
