... the importance of business process maturity in improving performance. Meanwhile, the dynamics of environmental change provide an incentive to use agility as a mechanism for organisational adaptation. It can be seen that there is a potential conflict between agility and process maturity, as while maturity...

...Yevgen Bogodistov; Jürgen Moormann; Rainer Sibbel; Oleksandr P. Krupskyi; Olena Hromtseva Purpose This study investigates the impact of the degree of process maturity on the degree of patient orientation in the context of radical process changes. The study is based on a sample of healthcare...

... with processes, certified management system and the computerization of operations, process maturity is not high. Particularly the lowest score for information technology represents a surprise. Practical implications This research makes significant contributions to the literature and above all to scholars...

... to 850 million SAR (Figure 2). BPR BPM Business excellence Work flow Process maturity BPTrend The technological advancements of the last decade have driven organizations to occasionally invent new business models to stay ahead in the competition race. To cope with such important...