...Markus Brenner; Andreas Wald; Ronald Gleich Purpose For process-oriented companies, management control systems (MCS) are important for setting goals (diagnostic use) and providing information (interactive use), and they must be complemented by cultural controls. However, research on MCS...

.... Various factors influence an organization’s ability to operate in conformance to its process specifications. This study investigates the influence of business process management (BPM)-supportive culture and individual process orientation on process conformance. Design/methodology/approach A construct...

... of process-oriented appraisals and rewards on business process performance and to provide empirical evidence on how organizations actually align their appraisals and rewards practices with BPM. Design/methodology/approach A mixed-method approach has been employed by combining survey results with case...

...Marcel van Assen Purpose The purpose of this paper is to examine the impact of process orientation at the employee level on operational performance (OP) and customer-focused performance (CP), where the components process thinking by staff, process mapping (PM) and process standardization (PS...

... Systemic approach Systemic thinking Process orientation Scholars have been arguing for at least 25 years that organisational environments are becoming increasingly complex (Skarzauskiene, 2010 ; Vasconcelos and Ramirez, 2011). In fact, much more businesses, institutions and societies...

...Peter Rohner Purpose In the OECD countries, hospitals face increased financial restrictions and competition. Process orientation is an essential means of remaining competitive. A wide range of theories and concepts relating to clinical process management already exists. When it comes to practical...