...Martin Hrabal; David Tuček; Vieroslav Molnár; Gabriel Fedorko Purpose The study proposes competence models for the roles of process owners, process analysts and industrial engineers based on qualitative research. Design/methodology/approach The research methodology is a combination...

...Kjersti Berg Danilova Purpose The purpose of this paper is to determine the state-of-the-art in research on process owners, a key role within business process management and process governance, and thus to increase our understanding of the role of process owners. Design/methodology/approach...

...Julio Cesar Sampaio do Prado Leite; Flavia Maria Santoro; Claudia Cappelli; Thais Vasconcelos Batista; Fabiana Jack Nogueira Santos Purpose – The purpose of this paper is to propose a representation scheme based on the i* strategic actor model to represent the process owner information and show...