...Guido Ongena; Pascal Ravesteyn Purpose The importance of contextual factors is increasingly recognized in the field of business process management (BPM). The purpose of this paper is to investigate the relation between BPM maturity and process performance and the uncharted differences of two...

... an organization has committed to adopting BPM, decision makers need accurate process performance data and metrics to make the right decisions about their processes (Harmon, 2011). Managers need to understand how, where, and when a business process creates economic value in order to decide which processes should...