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Keywords: Process performance indicators
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Journal Articles
Business Process Management Journal (2011) 17 (6): 1012–1038.
Published: 08 November 2011
...Elena Gospodarevskaya; Leonid Churilov Purpose The purpose of this paper is to investigate the regulator's attempt at redesigning the patient care process (PCP) – a core business process in public hospitals – by introducing dichotomous process performance indicators as an innovative management...

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