...Josef Blasini; Susanne Leist Purpose Although process performance management (PPM), doubtlessly contributes to the increase of business performance, it has been given only little attention to date. The purpose of this paper is to provide a better understanding of what constitutes successful PPM...

... Service blueprinting Process performance management Usage process Customer integration Process management Usage Customers In integrated information systems, processes are typically used to link the data of all functions along the value chain (Scheer, 2000a). The technical conversion...