... strategy is not only influenced by business services as such, but business services mediate the relationships between business processes, governance and process-aware information systems to a service-oriented strategy. Research limitations/implications A limitation is imposed by the limited sample size...

... Disaster response management Process-aware information systems Immediately following a man-made or natural disaster, governmental and aid organizations as well as affected companies initiate disaster response processes (DRPs) as countermeasures. Since the effectiveness and efficiency of DRPs...