... 07 2022 © Emerald Publishing Limited 2022 Emerald Publishing Limited Licensed re-use rights only Value chain Business process management Public administration Public sector Public management Strategic planning The current social-economic scenario requires the public...

...Canio Forliano; Paola De Bernardi; Alberto Bertello; Valerio Temperini Purpose The purpose of this paper is to study the credit collection process in public administrations in order to develop a conceptual model which goes beyond the traditional logic of linearity, adopting system thinking...

...Alessio Ferrari; Hans Friedrich Witschel; Giorgio Oronzo Spagnolo; Stefania Gnesi Purpose Business processes (BPs) of public administrations (PAs) are often described in the form of written procedures or operational manuals. These business process descriptions are expected to be properly...

...Marta Rinaldi; Roberto Montanari; Eleonora Bottani Purpose – The purpose of this paper is to propose a business process reengineering (BPR) approach to a public administration of Italy, to first assess the efficiency of the administration, then to redesign its internal processes, to improve...

... Emerald Group Publishing Limited 2013 Ethiopia Public administration Business process Public sector organizations Business process reengineering Competences Developing economy Measurement instrument Complementary competences Resource based view Business process reengineering (BPR...

... management Public administration Ireland Processes extend over different functions and encompass suppliers and customers. This makes business process projects complex and difficult. As a consequence, different management practices are required for the successful implementation of BPM as opposed...

...Khalid S. Soliman; John F. Affisco; Ralf Klischewski Purpose This research seeks to explore the potential of ontologies for reorganizing e‐document management in public administration with the aim of supporting administration in organizing cross‐organizational document and information management...