... 07 2022 © Emerald Publishing Limited 2022 Emerald Publishing Limited Licensed re-use rights only Value chain Business process management Public administration Public sector Public management Strategic planning The current social-economic scenario requires the public...

...Canio Forliano; Paola De Bernardi; Alberto Bertello; Valerio Temperini Purpose The purpose of this paper is to study the credit collection process in public administrations in order to develop a conceptual model which goes beyond the traditional logic of linearity, adopting system thinking...

...Alessio Ferrari; Hans Friedrich Witschel; Giorgio Oronzo Spagnolo; Stefania Gnesi Purpose Business processes (BPs) of public administrations (PAs) are often described in the form of written procedures or operational manuals. These business process descriptions are expected to be properly...

...Marta Rinaldi; Roberto Montanari; Eleonora Bottani Purpose – The purpose of this paper is to propose a business process reengineering (BPR) approach to a public administration of Italy, to first assess the efficiency of the administration, then to redesign its internal processes, to improve...

... administrations (including municipalities and local administrations), and public Enterprises, the sample frame for this study was restricted only to those government organizations engaging in public administration such as federal level (Ministry offices, authorities, commissions, and agencies), state government...

... Publishing Limited 2009 Case studies Human resource management Information systems Project management Public administration Ireland As one of the largest consumers of public spending, the healthcare sector is increasingly recognized amongst most countries as an important economic sector...

...Khalid S. Soliman; John F. Affisco; Ralf Klischewski Purpose This research seeks to explore the potential of ontologies for reorganizing e‐document management in public administration with the aim of supporting administration in organizing cross‐organizational document and information management...